Hello, in the last few weeks, I and some people on my team, both clients and developers, have been experiencing a great slowness in the system, making development and day-to-day usability difficult. Here is a video recording where the loading time of a page was more than a minute.
I am not having any internet problems or connected VPNs, can you check if we are having any performance problems in the organization?
Here is the link to the video
(99+) 001923534-001491 - Google Chrome 2024-09-06 11-55-22.mp4
and here is the internet speed test
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The same for my team, now im making workflows and it wont let me click any of the automations. also, when clicking different workspaces, it takes so much time to load the data in apps. we just recently migrated into tape and now encountering this…
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Hi @joao.matheus and @meetmaykel,
First of all, we want to sincerely apologize for the performance issues you’re experiencing today. We’re currently dealing with an incident that’s causing this degradation, but we’re working hard to resolve it as quickly as possible. We’re also taking steps to prevent an incident of this kind in the future. As soon as we have completed all the measures, I will report back here.
I’d also like to better understand your feedback, @joao.matheus, about the performance challenges your team and clients have been facing recently. Our last incident of this kind happened over four months ago, and since then, we’ve made solid progress in maintaining good performance. In fact, over the past few weeks, we’ve been working on further improvements, as we know that performance is key to delivering a great user experience.
Our metrics have also confirmed this, but it is, of course, possible that some of these changes may have unintentionally affected certain features or user scenarios. We know client-side performance can vary depending on the devices being used. If you can share more details - like a video or specific examples - it would help us quickly investigate and address the issue you’ve experienced.
We truly appreciate your patience and understanding as we work through this. Please know that providing the best experience for you and your clients remains our top priority.
Best regards,
Leo
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Search the Teams history and find two complaints from my PO client about the page being slow
11/20 - I think it’s a bit slow
11/06 - Boy, I think the tape is slow to load
I and other devs have already talked about it and in fact some days it takes longer to load, although a little less than today
If it takes longer or there’s any instability again, I’ll come back here to point it out, okay?
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Hi @joao.matheus,
yes, please contact us immediately if you have such issues again. Then we have a better chance to understand what could cause it with our analysis tools. Unfortunately, there are many factors influencing performance, so it is always most important to understand the cause first.
Best regards
Leo
Hi @joao.matheus and @meetmaykel,
Thank you again for your quick report. As @meetmaykel confirmed, we were able to resolve the issue promptly after receiving your feedback.
We’re currently welcoming many new users and larger organizations to Tape. Thanks to our organization-centric platform architecture, all organizations operate independently in normal operations, ensuring they don’t affect each other. However, with so many new users exploring the platform, they sometimes uncover hidden inefficiencies or unnoticed bugs simply through the variety of actions they take.
The good news is that every time we identify and fix these issues, Tape becomes stronger, faster, and more reliable for everyone. While we understand how frustrating it is when these incidents happen, we’re fully committed to closely monitoring and minimizing the chance of such events in the future.
Once again, our sincere apologies from the entire Tape team.
Best regards,
Leo
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Hi @joao.matheus,
today we implemented an enhancement to Tape’s network routing infrastructure, that should improve performance and resilience for clients, especially for accessing from regions outside of Europe. This is a significant change (affecting routing and DNS), that should only come with improvements and we assume that this was the root cause that some people have experienced sporadic slowness. With this upgrade the problem should now be fixed.
Still, it would be great if you could test on your end that Tape works well and performant from your machine / region and report us directly if the problem occurs again. This could help in finding and resolving potential issues earlier.
Cheers
Leo
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