We have an issue where we’re using a workflow that’s creating an item in another app that’s supposed to have a relationship to the current item filled in, but it’s not filling itself in. I just have to wonder if the reason is because this relationship field is linked to 4 different apps. Is this generally undesirable or is something truly wrong here? I can’t search out the item in the relationship in the other app either.
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This is still occurring and causing a major issue with my client. What is the expected reply time on a support ticket? Having all tickets go into this forum is a bit challenging. Also, I don’t necessarily feel comfortable sharing any IDs here. Can you please indicate when I can expect to receive a reply?
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Hi @andrew.cranston,
thanks for following up. I fully understand the urgency, especially with a client affected.
Once we’re aware that something is a high-priority issue, you can generally expect a response the same day. In many cases, we’re also able to resolve the issue within that timeframe.
If the urgency isn’t immediately obvious, we initially wait to see if the community can help, since not every issue turns out to be a bug. But in your case, with no easy workaround and a client involved, we’ll take care of it today.
If we need any further details, we’ll reach out via DM, so there’s no need to share any IDs publicly.
Handling all tickets openly in the community comes with some trade-offs, but our goal has always been to provide full transparency and create a central space where the Tape community can share everything happening across Tape, including issues.
Appreciate your patience. We’ll keep you posted.
Best,
Leo
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