I’m experiencing an odd issue with Tape. When I upload a file via the Buffer, the file name displays correctly in the file field. However, once I download the file, the name turns into a cryptic string of letters and numbers (as shown in the attached image).
I’d like the downloaded file to retain the original name that I set and that appears in the field. Has anyone encountered this issue or found a way to fix it? Any insights or solutions would be greatly appreciated!
thanks a lot for bringing this up and for taking the time to share your findings💯
We really appreciate the detailed report.
We have not made any changes to this feature recently, so this is not a regression. What you are seeing is a default behavior of the browser’s PDF reader. When a PDF is opened in the browser, the reader uses an internal embedding URL. If the download is triggered from inside the PDF viewer, this internal URL is used, which can result in a random looking file name.
To make sure the original file name is preserved, please use the download button directly in Tape. This is the cloud download icon in the top right of the file view, as visible in Toni’s screenshot. When downloading the file this way, the file name stored in Tape is applied correctly.
This is a very valuable insight for us. As part of the upcoming new record file field, we will take another close look at whether it is possible to have the embedded PDF reader also use the stored file name and pass it through so it can be used consistently for downloads as well.
