Html email body missing, bug?

🔧 Bugs & Issues
1

Hi all,
I just noticed that when sending emails to an app to create a record directly, the html body seems to be missing.

Nothing is copied/extracted/extracted-copied to the multiline field assigned to be the body leaving this field null. This is actually happening when subscribing to an email alert service that sends the emails directly to Tape. I also made some tests using email addresses in the middle that simply forward the emails and the problem persists.

Is this a bug? Is the content being blocked somehow? Is this related to the multiline field?

Thank you very much.
Best,
R.J.

2

Hi all again,
I made some more tests and I think I could isolate a bit more the issue. The problem is not happening if the email service forwarding is a mainstream one (gmail, outlook…). But this happens when the email is not coming from a mainstream provider.

Are there any security, spam or measures in place that could be producing this problem?

Thank you.
Best,
R.J.

P.S. Also, thank you @Jason for your kind interest and help in trying to throw some light on this (as usual).

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