We’ve found that we are fumbling around when trying to unfollow items in the new record layout. Especially if the default setting is to have the comment panel hidden.
In the new record layout, users who arrive at a record from a follower notification expect to be able to unfollow directly from the record header or follower area.
We click the dots, and see this menu:
Can unfollow be an option there?
And what does the follow indicator in that menu even represent?
When UI shows “Follower: 0” and does not present an unfollow action, which makes it unclear whether the record has zero followers or whether the current user is already following it. This creates confusion and forces users to open the activity panel to unfollow, making the workflow harder to discover and slower to complete.
short video for reference:
https://www.loom.com/share/06e0170de63c4d6dbbf8d56117f1c429