Hi team,
I reported this last year already but the issue is still occurring and I can’t figure out why it isn’t working reliably.
We send emails with attachments that need to be processed in Tape to an address that forwards these emails unchanged to a Tape app, using the app’s public email address. The idea is:
- Users send emails to
process_step_1@example.cominstead of a long, complex Tape app email. - If we ever need to change the Tape app, we can keep the forwarding address and update only the destination.
This setup works fine for me, for most users, and for all test cases I’ve created.
However, for one specific user it fails intermittently and I can’t identify a pattern.
- Their email reaches the forwarding address.
- It is forwarded as expected.
- But it never appears in Tape.
The attached screenshot is from today, showing an example where the email was forwarded but never showed up in the Tape app.
Could you help me understand why emails from this user are not being consistently processed in Tape, and what we can do to debug this further?
