I am trying to figure out how to change the order of the attachments, when I send an email through a tape automation. Changing the order in the attachments field of the email, changing the first letter of the attachments and changing the field names doesn’t do anything. I think it is ordered by the id. In our use case I would like to send the invoice and the terms and conditions and some other documents as pdf files. The invoice needs to be first but is last in order.
Thanks for raising this. You’ve uncovered a blind spot in the current implementation. Attachments in email actions are currently sorted by internal IDs, which are randomly assigned. Renaming files or reordering attachment fields unfortunately doesn’t affect the output order.
We had built the “Recent” filter to help include the most recently added files first. But as in your case, where older files also need to appear in a specific order, that doesn’t solve the issue either.
The good news: we’re working on a new attachment field as part of the upcoming Forms release. This will also be used in a new record experience and will support custom attachment ordering. Your feedback is very helpful here.
Sorry for the current limitation. We’re putting full focus into releasing the new field types and the new record experience so that this restriction will be gone for you as soon as possible.
Hi Leo,
thanks for your reply. Of course, I was hoping for an easy solution. But now that I know, that the attachments are ordered by id which is random, I will try to just duplicate the App of the attached documents until the random ID number is past the invoice App.